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This topic was automatically closed days after the last reply. New replies are no longer allowed. After three days of back and forth emails with Audirvana and trying various troubleshooting attempts verifying firewall settings, etc. I cannot understand what happened that now prevents me from launching 3.
The delays with being able to only contact them via email are unusually long and this is very frustrating. Please send this to [email protected]. Try on another machine. If not contact Audirvana by email. License for 3. The easiest way to fix it without going through a troubleshooting process is to just do a clean install of one of the machines and install Audirvana.
Did you try uninstalling both 3. I had the same problem, tried many things but none works, so I had to reinstall. No need for other junk apps.
Just give me a very good news! Thank you! And App Installer from Store, right? Great, great, Great! Please help. That was another person. However, since you replied to that person about the issue I will now address your suggestion. No software is worth the hassle of uninstalling and reinstalling Windows just to hope it will work afterward. And, this glitch is happening on TWO different computers. It should be noted that Audirvana Studio works just fine on both of these computers so why would it work yet Audirvana 3.
Same two computers that it worked fine on for five months and that Audirvana Studio works on now, the same Audirvana servers, and my same Wifi network. The subscription is current yet the program stopped working on July 4. I have 7 months remaining on my subscription. As I wrote in my original post, I have repeatedly been in contact with Audirvana tech support at [email protected].
They should either transfer the subscription to Audirvana Studio or refund the remaining balance to my credit card. I have brought this issue to their attention via their support email several times. There is no way to contact them by phone. This is very poor customer service, to say the least.
So you better get it working.
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